More than just ‘demand’: Malawi’s public-service community scorecard

This policy briefing by ODI and Plan raises the following key points:

  • Community scorecard approaches that are adapted to local realities can lead to improved service delivery

  • They are often presented as tools for citizens’ empowerment and voice, but this can sell these initiatives short

  • There are many ways in which scorecards can support change, including through collective problem solving and bringing together supply and demand