The community scorecard process: methodology, use, successes, challenges and opportunities

This article covers the use and basic functions of the community scorecard process. It draws on lessons from the community-based monitoring project implemented by Plan Malawi, ActionAid and the Council for Non Governmental Organisations of Malawi (CONGOMA). It covers the methodological approach, steps and decision-making levels at which it is used. It also examines the successes and challenges – and how innovation has been used to surmount them.

The article concludes that while the community scorecard process is not a solution to all problems in rural development, it does offer access to a wealth of community knowledge and information important in service planning. The process allows different social groups to be aware of each others’ problems regarding access and enjoyment of government services. Both the outputs and the process itself are ideal for evidence- based advocacy.