Operational Manual for Implementing the Community Scorecard Process

This Operational Manual is intended to provide implementation guidelines for running community-based performance and expenditure tracking that can be included in the operations of the Maharashtra Rural Water Supply and Sanitation (RWSS) “Jalswarajya” project.

The manual covers the implementation context, including the accountability framework, the community scorecard methodology and the outcomes sought. It covers the methodology for implementation in detail, looking at preparatory ground work, development the input tracking matrix, developing the community generated performance scorecard, the provider self-evaluation scorecard and the interface meeting.